TERMS & CONDITIONS
These terms will govern any orders placed with Signature Glassware Engraving and its affiliates; therefore we encourage you to read these terms prior to placing your order. By submitting an order to Signature Glassware Engraving, you (also referred to below as the customer) are hereby agreeing to all the terms and conditions as set forth below. This agreement is in lieu of a written
consent, and will be binding by both the customer and/or their representative(s).
Once an order is placed, you will receive an email with: 1) An order confirmation/Sales Invoice portal link 2) An estimated "ship date" will also appear on the order confirmation page. All information must be reviewed and submitted via the portal to proceed. If you do not receive this email within 24 hours, please feel free to contact us.
Guidelines for submitting artwork: Requirements:
* If Emailed, Must reference Order number in the Subject Line
*Black & White camera ready art for most products. For full color images: Four-color process and continuous-tone images with 300 dpi at actual size for applicable products.
*All fonts (printer and screen) must be included with your file or all text should be converted to outlines or curves.
*Software Applications: Files saved in any of the following applications are acceptable: (pc compatible format) :Adobe Illustrator CS3 and below & Photoshop CS3 and below. Please submit Vector art (eps, ai, ps)
*Customers will assume complete responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, factory will not be held liable under any circumstances.
In order to correctly follow your custom imprint instructions and help prevent errors and omissions, we require that only final artwork and all pertinent information relating to your 'artwork' be sent TOGETHER as 'one' upload or in 'one' email.
Please include a note indicating your name, address, e-mail, phone number, order number and reason why you are returning the item.
Personalized items will only be accepted for return due to errors in our craftsmanship.
We cannot accept returns due to:
- Spelling, capitalization, and punctuation errors.
- Date errors
- Quality errors on photo products due to poor resolution on provided photos.
- Expected abnormalities found on bottles.
- Any other issues covered in our Terms and Conditions.
In other words, to ensure a successful order:
Check your proof very carefully. You must check a box indicating you have checked your spelling and agree with our terms and conditions. We do not change text once you place and approve your order.
Triple-check dates. Many dates can look very similar.
Provide good photographs. Your finished photo project is only as good as the photograph you provide. Photos that are of poor resolution or do not provide color contrast make for poor photograph projects. We will do the best we can to make what you provide work. You will receive a proof; please pay attention to your proof.
Proofing WILL add several days to your production timeline. Production time will commence only after the final signed proof approval is received. The first Paper-proof in black and white are available free of charge. Any changes made after the first paper proof will be charged at $10(V) per proof. This paper proof enables you to view the imprint, but it will not depict exact item or imprint colors nor will it illustrate the exact imprint size, as it is merely a computer-generated image. Virtual proofs if provided, are not intended to illustrate the exact color of the product or imprint as photography and computer screen properties will greatly influence the images viewed. See Pre-production sample paragraphs.
Although every effort will be made to prevent errors, (grammar, spelling and layout) we will not be responsible for any errors on an order that was proofed and approved by the customer or customer's representative. These errors will be corrected at the customer's sole expense. Paper proofs will generally not be provided for rush orders or re-orders.
We reserve the right to select an available type font style that closely matches the desired style; unless otherwise specified by the customer. Typesetting service is available at $20(g)
For standard, in-stock orders, the typical processing time is 3 to 5 business days. Large or complex orders can take 6-10 business days to process. The approximate processing time does not include transit time from FedEx or USPS.
Please note that the processing time is an estimate and is not guaranteed.