Preproduction Samples: $125(g) These charges are non refundable. Ship dates will be adjusted based on the date of sample approval. Slight variance should be expected between sample proof and actual production due to the nature of different batching, ink, printing, firing and other conditions. Note that the inclusion of a pre-production sample will add to the turnaround time.
RANDOM/ BLANK SAMPLES
Blank Samples can be purchased by contacting one of our customer account reps. Blank sample orders will ship within 24 hours after receipt of order. Samples will not be accepted for returns or credits.
PRODUCT QUALITY AND SPECIFICATIONS
Products may differ in color, size, weight, or height, especially hand-made products such as ceramic, glass and soft good items that come from various overseas factories. The size and liquid capacity noted on each of our products is only an approximation and cannot be construed as the exact size or capacity.
Product colors may also differ from what is viewed on the website. Batches of product received may differ in color and specifications. Also, computer screens and image types will demonstrate a large variance in product color. Website images and virtual images are for demonstration purposes only and should not be considered exact.
Due to the nature of the production process, slight variations and imperfections in ceramic and glass wares are not considered flaws. Variations in raw materials, glazes, production equipment and firing temperatures may also result in variations of size, shape, glaze, color, pock marks, etc. These conditions are within acceptable industry standards and minor visual imperfections should not be considered as defective or flawed items.
If there are more strict color and specification requirements, we strongly recommend that you purchase a pre-production sample prior to your production run (see PRE-PRODUCITON SAMPLE).
Proofing WILL add several days to your production timeline. Production time will commence only after final signed proof approval is received. The first Paper-proof in black and white are available free of charge. Any changes made after the first paper proof will be charged at $10(V) per proof. This paper proof enables you to view the imprint, but it will not depict exact item or imprint colors nor will it illustrate the exact imprint size, as it is merely a computer-generated image. Virtual proofs if provided, are not intended to illustrate the exact color of the product or imprint as photography and computer screen properties will greatly influence the images viewed. See Pre-production sample paragraphs.
Although every effort will be made to prevent errors, (grammar, spelling and layout) we will not be responsible for any errors on an order that was proofed and approved by the customer or customer's representative. These errors will be corrected at the customer's sole expense. Paper proofs will generally not be provided for rush orders or re-orders.at $20(g)